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Skin Care
Q: What is the best way to keep my skin healthy and combat signs of aging?
A: Indigofera Hydrating Skin Creme is rich in antioxidants for a radiant complexion! This skin solution combines twelve organic botanicals, jojoba, grapeseed, and avocado as the perfect moisturizer for healthy skin. Wear it bare or as a primer for flawless makeup.
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What Plant Based Ingredients are in your skin care line?
Indigofera believes in the beauty and benefits of the earth's gifts. Our formulas contain the freshest premium plant oils, exotic butters, hydrosols, potent botanicals, phytonutrients and essential oils. We will not find petrochemicals, dyes, fragrance or parabens.
Q: How do I prevent dry skin without making my face feel to oily?
A: Indigofera Hydrating Face Cream, has 12 organic botanicals combined with rich antioxidants to fight free radical damage in your skin and promote healthier skin cell rejuvenation. This will not only hydrate your skin, but leave it feeling balanced and not overly oily.
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Q: I am concerned about blemishes caused by acne and discoloration?
A: We believe healthy skin is within your reach. We support a holistic approach to beauty. Begin a consistent morning and evening skin care ritual to clear your skin and minimize breakouts. Next a regimine of facials, exfoliants, brighteners and perhaps dermatological treatments can begin to balance your complexion for visible results.
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Q: How soon will I see results from the Indigofera Skin Care Ritual ?
A: Beautiful skin begins within. We receive testimonials from satisfied clients who perform the skin care ritual while making lifestyle changes. This approach yields optimals results. Your skin should look visibly clearer, brighter, and feels softer within 4 short weeks.
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Hair Care
Q: What is the best way to achieve and maintain healthy hair?
A: After caring for our clients hair and seeing excellent results we recommend: Shampooing with Indigofera's Aromatic Hair Cleanser, Deep Conditioning with Botanical Conditioning Creme, Nourishing hair with Indigofera Organic Hair Soufflé' and Moisturizing the scalp with Indigofera Botanical Hairdress. Throughout the week use Hydrating Hair Mist & Nourishing Hair Serum to rehydrate & maintain shine and as needed. Find the customized Indigofera Beauty Ritual for your hair type or style.
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Q: My hair is relaxed and/or colored, are plant- based products suitable for me?
A: Absolutely, Indigofera's hair care collection is created to moisturize, nourish, and replenish the hair leaving it more manageable with visible health & shine. It improves the health of all hair types using nature's finest ingredients. For the best results follow Indigofera Beauty Ritual for your hair type or style.
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Q: My hair is very course and dry, how can I make it more manageable?
A: . The tighter your curl pattern the more moisture and hydration you need to prevent dryness. Indigofera Hair Care Ritual is specifically formulated to moisturize, nourish and replenish the hair and scalp. Indigofera's Organic Hair Soufflé'™ is perfect for softening all textures of hair. With proper use you will experience real results. Apply it immediately to damp hair after cleansing and every 2-3 days as needed. For best results eliminate harsh detergent based shampoos that strip hair of natural oils. The Essential Moisture Set will soften, restore and hydrate course dry hair. Follow the customized Indigofera Beauty Ritual for your hair type and style.
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Q: I am concerned about hair loss. What are the causes and what can I do?
A: There were many reasons why a person experiences hair loss. Some of the reasons are: genetic disposition, stress, and trauma (too tight styles), lack of good nutrition, certain medications (i.e. birth control), environmental issues, and toxins such as chemotherapy. Indigofera’s Nourishing Hair Serum is formulated with potent botanical extracts to rejuvenation and stimulate hair follicles. subscribe to our list for updates on Indigofera's new Ayurvedic Follicle Elixir Request a free beauty consultation with an Indigofera Beauty Specialist to learn how to look and feel your best.
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Q: Which color brand do your recommend for my hair?
A: When deciding to color your hair, our expert recommends investing in a professional consultation and service. You may have seen Indigofera models with beautiful multi-tonal color, the look requires more committment for intensive conditioning and touch-ups. Monthly we recommend the Indigoera intensive hair mask and steam treatments to maintain healthy hair.
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Beauty
Q: How can I learn more about beauty wellness and lifestyle?
A: Our beauty blog features posts on topics like aromatherapy, nutrition, organic living, hair care, skin care and make up. Our beauty experts offer informative articles, tips and exclusive offers to our e-list members. Click here www.indigoferabeauty.blogspot.com to visit our beauty blog.
Chanelle is releasing a new book fall of 2009, "Reflections of Radiant Beauty...Real Beauty from the Inside Out."
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Orders/Products/Inner Circle
Q: Why are plant based ingredients better for me?
A: We believe in the beauty and benefits of the Earth's gifts. Plants, herbs and essential oils are exist to enrich our lives. Indigofera's beauty solutions have be formulated with fresh premium plant based ingredients that are known to promote healthly beautiful skin and hair. From our very first batch of Body Butter to our must -have Hydrating Hair Mist Indigofera clients testify about the difference in the skin and hair and our sought after scents.
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Q: I love your plant based beauty solutions, how can I get exclusive member only promotions and more of the Indigofera experience?
A: A world of radiant beauty awaits. We are excited to offer you serious savings 15% off every purchase, deluxe samples, birthday surprises, members only beauty seminars and VIP access to signature events. You stay loyal and we want to reward you. Indigofera inner circle members can share the experience they have come to love with complimentary “girlfriend gift certificates.” Get the latest beauty. Wellness & lifestyle advice from top experts every season. Click here to join us in the journey today. Membership is annual.
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Q: Are your products all-natural?
A: We like to take it beyond "natural." Our collection is created with premium plant based ingredients from all around the world. Since 2000, Indigofera has formulated sought after products with ingredients such as aloe vera, sweet almond oil, essential oils, Shea butter, jojoba oil, herbal infusions, avocodo oil, organic virgin coconut oil. We listen to our clients and make continuous improvements for the best plant based beauty solutions you can find. Once you experience Indigofera and healthier hair and skin you will always demand the best! Indigofera solutions are always detergent, paraben and petro chemical free.
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Q: Where can I shop for Indigofera products?
A: Indigofera products can be ordered at www.indigofera.com and shipped to your home or office. Visit often for new products, limited editions and great promotions. We offer Plant based beauty products, Indigofera Gift Certificates and Inner Circle Memberships. Be sure you are your e-list subscription in your inbox, you don't wantmiss special offers and Signature Beauty Events. If you prefer to shop by phone a client care specialist will be happy to take your order just call
Q: I have spent a small fortune on hair care products, I've heard of your brand but I'm skeptical?
A: We understand your concern. Several companies use marketing strategies and buzz words like "Natural, Organic, Shea Butter, Miracle, or Super Grow" to lure the customer. Our philosophy is rooted in premium quality, honesty and integrity. We offer customers a 100% money back guarantee if the product does not meet your needs. We also encourage you to read our client testimonials and reviews throughout the site. If there is any way we can serve you submit a contact form or call.
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Q: How do I register, create a profile and make purchases?
A: To register and create a profile click here. If you are an existing member of Indigofera.com enter your email address and password and start adding your favorite beauty solutions to your cart. If you do not have an account, click on register link and fill the details. Registering improves your shopping experience and entitles you to exclusive offers. Your privacy is always protected.
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Q: Do you offer catalogs?
A: Yes request a print (by mail ) or downloadable e-catalog. We update them seasonally.
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Q: Is it safe to disclose my private details?
A:We understand your concern about the saftey of online transactions. Indigofera implements best practices for e-retailers.The information you choose to share with us is considered personal and confidential. We will never share, sell or rent your infomation period.
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Q: What are the payment options available?
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Indigofera proud to be a verified Paypal seller. Paypal is our preferred method of payment. Click Here to learn how PayPayl works, it is simple and secure. You may use this trusted service to process any major credit card without an account. Indigofera accepts American Express, MasterCard, Visa, PayPal funds. We do not accept money order, checks or c.o.d.'s. If you have any questions please give us a call.
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Q: May I order sold out items?
A: You may always request and estimate of when and item will be restocked, prior to ordering. Your order will ship when the item is available within 7-14 business days. Please note limited editions are not likely to appear on the store once sold out..
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Q: Can I place order through phone, fax or email?
A: Yes we do accept orders via email, fax or phone 646-205-3236. Please feel free to call our customer care for further details. You will receive a paypal invoice for your order.
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Q: If I receive an incorrect or damaged item, what should I do?
A: In occurrence of such an unlikely event, that you receive an incorrect or damaged item, you are requested to call at our customer service at 646-205-3236 for further assistance. We will rectify the problem quickly.
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Q: I wonder if an existing order can be cancelled.
A: An existing order can be cancelled only if it is in pending status. If the orders are in processing or it has been shipped, it cannot be cancelled. We apologize for any inconvenience. Please check the order status, if you wish to cancel a pending order. Please feel free to call customer service at 646-205-3236.
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Q: Will I be able to change an existing order?
A: If the order has not shipped we will be happy to adjust your order. Submit a contact form or call.
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Q: What are your client support hours?
A: Indigofera contact forms may be submitted anytime. Our phone support hours are 9-6 pm EST. If a live client care specialist is not available at the time of your call, leave a message including your time zone and be will reply the same business day. Please feel free to contact us any time.
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Services
Q: I've heard great things about the Indigofera Natural Hair and Skin Studio do you still have a location?
A: Our reputation was established for premium service, plant based products and a tranquil experience. We are grateful to our family of clients who contributed to a great legacy. In just under 2 years we quickly grew beyond the capacity of our quaint Philadelphia Studio. The demand of our sought after products led us to expand our online retail efforts, beauty education and signature events nationwide! We are happy to help you with beauty questions. Do you have natural hair or skin questions? Ask our Beauty Experts. Submit a contact form to contact us with natural hair questions.
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Q: Do you have E-gift certificates?
A: Indigofera Gift Certificates are available online ranging from $5-$250. These certificates are also available as a print certificate in the mail. For any assistance please feel free to contact us at 646-205-3236.
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Shipping
Q: How much should I expect to pay for shipping?
A: Considering various factors, shipping cost has been fixed to 18% of your total order before taxes and discounts for ground shipping. Any order of $75.00 or more ships free, excludes international orders. Request international shipping rates for details.
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Q: How long will it take to ship my order?
Instock orders are processed within 72 hours, orders typically arrive within 2-5 business days depending on your region. You will receive tracking updates via e-mail
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Q: Which carrier do you use?
A: Domestic and International Orders ship via USPS priority mail.
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Q: Do you ship to international customers?
A: Yes, We do ship to international clients.
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Returns/Money Back Promise
Q: What is your return policy?
A: We guarantee Indigofera will exceed your expectations. If any of our products do not meet your needs, we offer you a hassle free money back promise within 45 days of your purchase. Complete the online contact form or give us a call. 100% of your money will be refunded that you paid for the product, excluding the delivery charges.
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