You are Indigofera, and my top priority. Be assured that if you do not find the answer to your question here, my team will respond to you with 24 business hours, often much sooner.
Indigofera client care support
Phone orders, Hair consultations, Business inquires, Testimonials
Due to huge demand. Current processing time is 7-10 business days.
Please read answers to common questions, store, shipping and refund policies prior to shopping with us.
Be Radiantly Beautiful,
For Personalized Fast Support, Please submit the form below
What does "plant based" mean? What makes your hair care premium?
Plant based means that we formulate with aromatic, nourishing, replenishing ingredients in generous amounts. Pure Aloe, Organic Coconut and Nourishing Avocado are found in our formulas.
Not many hair care brands can proudly claim 100% Essential Oil infused. We have always loved the joy of aromatherapy, so each time you cleanse, restore, nourish, moisturize, hydrate or shine you will revive your soul.
Lemongrass, peppermint, lavender, orange, lemon, lime, ylang ylang are essential oils found in our hair collection.
Always Sulfate, Petrochemical and Paraben Free
Why does Indigofera Hair Care only formulate with essential oils ?
Before the hair care collection was even born, Indigofera founder and CEO studied holistic healing and aromatherapy. Therapeutic effects like relaxation, upliftment and balance made Indigofera Signature collections sought after. Think about it, shampoo, conditioner, moisturizers and scalpcare and applied to the head and hair. You sense of smell is activated with every ritual. Pure essential oils are the lifeblood of the plant. Once you experience this aromatic experience, you won't want to settle for less.
Why are sulfates, petrochemicals and parabens not good for my hair?
Indigofera hair care solutions are formulated with care and intention to moisturize, nourish and replenish your hair. Sulfates can be drying and strip the hair too hair for curls, coils, kinks and locs, so why add it? Aromatic Hair Cleanser is blended with a plant based cleansing complex the gently cleanse and prepare the hair to absorb the nutrients in the ritual. Petrochemical aka Petroleum aka Mineral oil is a cheap by product that has no place in your beauty ritual. If gives the illusion of moisture with no nourishing properties what so ever. Sweet Almond, Avocado, Aloe, Karite, Coconut may cost us more, but your body, mind and soul are priceless! Parabens are a preservative that prevents bacterial, fungi and mold from growing in cosmetics. However there are gentler paraben-free preservatives the have been very effective in our formulation that have and emulsion of water and oil. So there you have it, Indigofera believes in the "smart beauty." Generous amounts of what your hair and skin craves and none of what it doesn't.
Can I get Indigofera products unscented?
Yes! You may order the products without essential oils. Keep in mind some formulas have herbal infusions and plant based ingredients with a natural aroma, however it should be subtle. Please ask if you have questions prior to ordering.
Do you offer sample sizes?
Please join the mailing list for updates on fresh batches.
What retailers carry your products?
Click Here to view Salons & Retailers
Where can I find special offers and promotions?
Click here to join the Inner Circle for instant promo codes
How often should I use the products?
Moisturizers- After shampoo & condition use generously prior to styling
Thereafter use daily to every 1- 3 days depending on your curl pattern and hair texture
Scalpcare- After shampoo & condition use generously prior to styling
Thereafter use daily to every 3 days depending on the moisture level of your scalp
Treatments- After shampoo & condition use generously prior to styling
Thereafter use daily for best results
Keep in mind we encourage you to try your own custom cocktails and ritual for your hair care needs.
What is best way to retain the moisture in my natural hair?
We suggest committing to a daily Indigofera Moisture Ritual for your curl pattern, style and or hair concern.
3 Steps to Retain Moisture and “Seal” your Hair
Step 1 Hydrate (Indigofera Hydrating Hair Mist)
Step 2 Shine ( Nourishing Hair Serum)
Step 3 Nourish ( Organic Hair Souffle or Nourishing Hair Milk)
How natural are your products?
All of our products are 100% plant based, beyond just natural. Many ingredients are certified organic. We only formulate with premium plant based ingredients like pure aloe, avocado and coconut. 100% Essential Oils are infused for a true aromatic experience.
What is the shelf life of your products?
Our products are handmade in small batches with fresh ingredients. The shelf life varies from 1-2 years, however we encourage use within 3- 6 months for optimal benefits.
Do you use preservatives?
Yes, we Indigofera products are preserved with a paraben free preservative. We believe in “smart” holistic beauty.
How can I extend the life of my Indigofera product?
- Store in a cool dry place with the lid on. Do not leave in direct sunlight.
- Refrigeration is unnecessary.
Do your products contain petroleum, sulfates, parabens, beeswax, alcohols, silicones, synthetic fragrance, or inferior “natural” oils?
Our products do not contain any of the above. No, Indigofera does not formulate with anything that is not nourishing to the hair, can be drying, or causes buildup
Ordering and Shipping
See top of page for current shipping time
- Indigofera has been successfully shipping across the US via USPS for more than 10 years. We have learned a lot along the way.
- We ship to all 50 States and U.S. Territories
- If an item is sold out, you may request an update via the waiting list.
- Single Samples Ship First Class Mail
- When your order ships, you will receive a tracking update via your store account and/or email.
- Occasionally, we may have a question to clarify about your order. Please respond within 24 hrs to avoid shipping delays.
- Indigofera orders are shipped via First Class or Priority Mail depending on the package weight.
- Unfortunately, we do not accept rush orders or specific shipping classes or carriers.
- *If you need a product before a certain date, please contact us by email or phone to see if your request can be accommodated.* (USPS transit times are estimates only)
- We ship to P.O. Boxes, residential, and office addresses.
- If you would like a gift note we are happy to customize one for you.
- Once your order is shipped, please check for it to avoid prolonged sitting.
- If you do not receive your order per tracking delivery times, notify your local post office right away.
- We are happy to help you track a package as well.
- Returned or un deliverable packages will be subject to a reshipping fee.
- *We may refuse the right to fill an order and refund your payment for any reason.*
We ensure each product and package is packed carefully. If you have a concern about your order for any reason, please contact us to arrange your return
- Our new policy on returns becomes effective starting on July 1, 2012.
- It is our goal that you are 100% satisfied with your shopping experience.
- Indigofera Hair Sampler Set is eligible for refunds for first time orders.
- Please read product descriptions carefully. We are happy to help you decide if Indigofera is the right brand for your hair and beauty needs.
- We operate with integrity. If we drop the ball for any reason, we will do our best to make it right.
- We recommend a hair care consultation and or sample sizes when trying our products for the first time.
- We are unable to accept product returns or issue refunds.
- We will do our very best to accommodate you.
We love our international clients!
Here are a few things you should know before shopping with us.
- We ship to Canada & European Union including the UK, Spain, France, Germany, the Netherlands.
- All first time International clients will be sent a hair care consultation prior to filling their order.
- This is to ensure you have selected the best products for your hair and you understand how to use them.
- Please note International orders must have to same billing and shipping information to prevent online fraud.
- International orders are not eligible for refunds.
- We ship via USPS
- First class mail 5-10 business days shipping time + 2-3 business day order processing time
- To tell us about your interest in partnering with us Contact Us
Email us We are happy to serve you!
If you have a question about your country please email us first.
Do you offer wholesale accounts to retailers?
Please submit a contact form telling us about your business and we will send you more information.
Indigofera products are offered through authorized retails, salon pro partners and Indigofera Beauty Specialist. Do you feel a connection to our brand? Contact us about bringing real plant based beauty to your clients.